Welcome to Mistri Motors. These Terms and Conditions govern your relationship with the website and the services provided by Mistri Motors (hereinafter referred to as "the Company", "We", "Us", or "Our"). By accessing our website or booking our doorstep car services, you agree to comply with and be bound by the following terms.

1. Scope of Services

Mistri Motors provides professional car repair, maintenance, and detailing services directly at the customer's preferred location (Home or Office) or at our authorized workshop in Delhi. Our services include, but are not limited to, general engine servicing, electrical repairs, AC maintenance, suspension work, and OBD diagnostics.

• Service Area: Our doorstep services are currently limited to Delhi NCR (Delhi, Noida, Gurgaon, Ghaziabad, and Faridabad).
• Operating Hours: Our standard service hours are from 9:00 AM to 6:00 PM, seven days a week.

2. Bookings and Estimates

When you book a service through our website or via phone, the initial quote provided is a preliminary estimate based on the information provided by you.

• Our technicians will perform a physical inspection of the vehicle upon arrival.
• If additional repairs or parts are found necessary during the inspection, a revised quote will be shared. Work will only proceed after your explicit verbal or written consent.
• We reserve the right to decline a service if the vehicle is in a condition where doorstep repair is not safely possible.

4. Payments and Billing

Payment for services rendered is due immediately upon the completion of work and the generation of the final invoice.

• Modes of Payment: We accept Cash, UPI (GPay, PhonePe, Paytm), and Direct Bank Transfers.
• Taxes: All applicable government taxes (GST) will be charged over and above the service and part costs as per prevailing laws.
• Refunds: Since our services involve labor and consumable parts, payments are generally non-refundable once the service is completed.

5. Warranty and Liability

We provide a Limited Service Warranty on our workmanship. The duration of this warranty varies depending on the type of service performed.

• Exclusions: The warranty does not cover issues arising from external accidents, misuse of the vehicle, or if the car is tampered with by another mechanic after our service.
• Personal Belongings: Customers are strictly advised to remove all valuables (cash, jewelry, electronics) from the vehicle. Mistri Motors will not be held liable for any loss of personal items.
• Pre-existing Conditions: Mistri Motors is not responsible for any pre-existing mechanical or electrical faults that were not part of the service scope but may fail during the service due to age or wear and tear.

6. Cancellation and Rescheduling

We value our technicians' time. If you need to cancel or reschedule your booking, please inform us at least 2 to 4 hours in advance. Repeated last-minute cancellations may result in a "Convenience Fee" being added to your next booking.

7. Data Privacy

Your personal information (Name, Phone Number, Address, Vehicle Details) is safe with us. We use this data only for service coordination, billing, and sending you maintenance reminders. We do not sell your data to third-party marketing agencies.